The following terms and conditions apply to all visitors and users of this website. By
accessing this web site, visitors and users acknowledge acceptance of these terms
The owners reserve the right to change these terms and conditions at their sole discretion without notice to users.
In the case of any violation of these terms and conditions, the owners reserve the right to seek all remedies available by law and in equity for such violations.
All contents on this site are protected by copyright.
Except as specifically permitted herein, no portion of the information on this website may be reproduced in any form, or by any means, without prior written permission from the owners.
Visitors or users are not permitted to modify, distribute, publish, transmit or create derivative works of any material found on this site for any public or commercial purposes.
All imagery contained on chatsworthlodge.co.uk remains under copyright from the owners.
This website provides information about chatsworthlodge.co.uk based in Felmoor
Park, Northumberland. The user can browse the site to obtain information about the
holiday lettings, find the location of the holiday lettings, and to contact the owners of
the holiday lettings about any general or booking enquiries.
Separate information is attached for the terms and conditions of booking a holiday letting as well as a disclaimer for the usage of the hot tub, which is to be signed by the residents.
“Booking” means the reservation, of accommodation, functions and/or any other
services, made with us.
“Client” means you the customer, making the Booking (also “You” or “Your”).
“Online Reservation” means a Booking made via the website.
“Reservation Confirmation Email” means an email sent to you following booking
online confirming details of your Booking.
“Terms” means the terms and conditions herein.
“Website” means chatsworthlodge.co.uk
Check In & Out
The Check-in Time is 3pm, which check-in’s are on a Friday or a Monday (unless told otherwise). The Check-out Time is 10am on the last day of your stay, which also falls on a Friday or a Monday (unless told otherwise).
All online bookings made will use Monday’s and Friday’s for check-in and check-out, special bookings will be provided extra information prior to their stay. Late check-out after this time can be requested subject to availability and will be charged at the discretion of the Owners.
You are required to have a signed copy of the hot tub disclaimer with you on arrival if you have not sent this back via email or post. Failure to do this will delay your checkin, and you will need to fill this out on arrival.
No refunds will be given, however guests can rebook at a later date with no extra
cost. This does not affect if the booking is in high season or not. For any questions
relating to refund, especially during the COVID-19 Coronavirus, please contact
Paul or Jill using the information at the end of this document.
£100 has been taken away as the deposit, with the remaining balance to be taken
away 8 weeks (56 days) before you arrive to the site. If the booking has been taken
earlier than 8 week before, then 100% of the total value of your stay will be taken,
which is non-refundable.
There is a £100 damage waiver fee added to every booking, which covers and
damage that happens during you stay. This £100 is refundable back to the card
which you have paid on or via Cheque or Bank Transfer, which will be returned after
your stay, providing the Log Cabin / Lodge is undamaged.
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your log cabin or lodge during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave. If the damage is not covered by the waiver fee, then we will contact you explaining the damage and extra charges involved. This also includes missing linen from the log cabins or lodges.
Cancellations made less than 8 weeks (56 days) prior to the arrival date will incur a
100% charge and therefore non-refundable.
There are two ways of making your booking with us at chatsworthlodge.co.uk.
Either you can:
a. Book through the chatsworthlodge.co.uk website, and navigating to the booking section, obtaining a quote which you then agree to pay, and then following the terms above in relation to the payment at the time of booking and payments which are due before your stay.
b. Ringing or email the owners and asking them to reserve the booking for you, with the information given from the website or what you have been given at the time of the enquiry via telephone or email.
The quote or online reservation requires that you make a payment in full for the booking by the date due stated, or pay a deposit followed by a balance payment, which you will need to make both payments within the specified time periods. You should carefully check the details of the Quote or Online Reservation before making any payment regarding your Booking, as well as the confirmation email and inform us immediately of any errors or omissions.
We accept the following methods of payment: credit cards and debit cards -
Mastercard, Visa/Delta and Visa/Electron.
On arrival, you must bring along the appropriate ID to prove that you are the person who has made the booking.
If you need to amend your Booking you must write to us or email us as soon as
possible with your request. We will endeavour to accommodate your request,
however please take note of the Cancellation Policy above which may still apply.
If We Cancel or Amend the Booking
We would not expect to have to make any changes to your Booking once it is agreed between you and us, but sometimes problems occur and we do have to make alterations or, very occasionally, cancel Bookings. If this does happen, we will contact you as soon as is reasonably practicable and inform you of the cancellation or the change to your Booking.
If we cancel your Booking, we will refund you any fees you have already paid. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).
You agree to comply with the regulations set out in any welcome book or
publications and any other regulations reasonably specified by us from time to time
and ensure that they are observed by all members of your party.
You agree not to cause any damage to the walls, doors, windows, or any other part
of the log cabin/lodge, nor to do anything that may be reasonably considered to
cause a nuisance or annoyance to us or to any other occupier on site.
You agree to take all necessary steps to safeguard your personal property while
staying with us. You cannot allow more people to stay in your log cabin/lodge than
expressly authorised, nor can you significantly change the makeup of the party
during your stay.
We will treat any of these circumstances as a cancellation of the Booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances. Any refund will be at our sole discretion.
Guests are requested to conduct themselves appropriately at all times. Guests are
requested not to disrupt the comfort and enjoyment of other guests, the smooth
running of the site, or cause offence to other guests or members of staff on site.
We reserve the right to refuse accommodation or services or remove you and
members of your party from the accommodation if, in our reasonable opinion, we
consider this provision to have been breached. Where this is the case we shall have
no obligation to refund you for lost accommodation, other services or any other loss
or expense incurred.
Every effort has been made to ensure that you have an enjoyable and memorable
stay. If however, you have any cause for complaint it is important that remedial
action is taken as soon as possible. It is essential that you contact us if any problem
arises so that it can be speedily resolved. It is often extremely difficult (and
sometimes impossible) to resolve problems properly unless we are promptly notified.
Discussion of any criticisms with us whilst you are in residence usually enables any
shortcomings to be rectified straightaway. In particular, complaints of a transient
nature (for example, regarding preparation or heating of the room) cannot possibly
be investigated unless registered whilst you are in residence at the log cabin/lodge. If
any complaint cannot be resolved during your stay, you must write to us or email us
with full details within 28 days of the end of your Booking.
Our maximum liability for losses you suffer as a result of us acting in breach of these
Terms is strictly limited to the amounts received by us in relation to your Booking.
We shall not be liable for any losses which are not a foreseeable consequence of us
breaching these Terms. Losses are foreseeable where they could be contemplated
by you and us at the time your Booking is confirmed by us.
Your Booking is made as a consumer for the purpose of a stay and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you.
For the avoidance of doubt, we shall not be liable to you or responsible for any failure in relation to any payments due to the failure of a payment solution provided by a third party; and the rejection of any payment of yours by a third party payment solution provider. This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.
These Terms (including any non-contractual obligations arising under or in relation to
these Terms) between you and us are governed by the law of England and Wales
and we both agree that any dispute, matter or other issue which arises between us
will be exclusively dealt with by the Courts of England and Wales.
You may not transfer your Booking or any rights and responsibilities under these
Terms to any other person, without our prior written consent. If at any time any part
of these Terms are held to be unenforceable for any reason under any applicable
law, that part shall be deemed omitted and the enforceability of the remaining parts
shall not in any way be affected by that omission.
These Terms and our confirmation email contain the entire agreement between us and you relating to the Booking and shall supersede any previous agreements, arrangements or discussions between you and us, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between you and us prior to receiving the confirmation email except as expressly stated in these Terms. Neither you nor us shall have any remedy in respect of any untrue statement made by the other upon which that party relied in entering into these Terms (unless such untrue statement was made fraudulently) and that party’s only remedy shall be for breach of contract as provided in these Terms.
We will not be in breach of these Terms, or otherwise liable for any failure or delay in performance, arising from any circumstances beyond our reasonable control including, without limitation, flood, fire, explosion or accident.
Paul: +44(0)7904 388995
Jill: +44(0)7989 555869
Site Address: Chatsworth Lodge, Felmoor Park, Eshottheugh, Morpeth, Northumberland, NE65 9QH